Incentives 5 Signs Your Employees Have Checked Out and 3 Ideas to Engage Them If you even have to ask if your employees have checked out, then you probably…Jason AlbaApril 23, 2024
Speech AnalyticsSnowfly Speech Analytics What Is AQM (Automated Quality Management) for Call Center: 5 Key Elements of AQM I want to dig into this idea, what is AQM for call centers, by first…Jason AlbaApril 11, 2024
Company CultureEmployee EngagementEmployee Recognition 5 Powerful Phrases Every Leader Should Regularly Use to Improve Employee Engagement and Employee Performance I was reading an article about 5 phrases to use in a romantic relationship and…Jason AlbaMarch 26, 2024
Incentives Employee Recognition Is More Than a Carrot (100 times more!) Employee recognition is more than a carrot... what? You know the old analogy of motivating…Jason AlbaMarch 11, 2024
Incentives Effective Employee Recognition Is Feedback Have you ever gone to work and wondered if what you contribute matters? That's what…Jason AlbaFebruary 7, 2024
Snowfly Speech AnalyticsSpeech Analytics Picking an Automated Quality Management (AQM) for Call Centers Vendor: 5 Critical Considerations With the recent advent and progress of artificial intelligence (AI, GenAI, and all the other…Jason AlbaJanuary 30, 2024