You can Lead a horse to Water….

….but you can’t make him drink….. however it will help if you put some Scotch in it. The revised ending is credited to the late comedian George Gobel. We all see numerous conferences, webinars, blogs and newsletters that offer very useful information about proper hiring, pre-employment screening, the right metrics to measure, improving call quality … Read more

“Free” Versus Earned Rewards

Question:  What do employees appreciate more, a “free” gift from their employer or a reward that they knowingly earned? Answer: A reward that they knowingly earned. A study at Emory University conducted in 2004  by renown psychologist Dr. Gregory Berns, clearly showed that the human brain is more stimulated when a person earns something as … Read more