Incentive Program Success: Call Center Reduces Agent Average Handle Time

Snowfly PosterCase Study, Incentive Program Success, IncentivesLeave a Comment

Target Audience: Contact center agents handling inbound calls for a large utilities provider Primary Objective: Reduce average call time Background: A provider of contact center services wanted to reduce the time in which its agents were able to resolve customer issues without compromising the quality in which these issues were … Read More

SUCCESS: Snowfly Game Driven Incentives Improve Attendance

Snowfly PosterCase Study, Incentive Program Success, IncentivesLeave a Comment

Background:A manufacturing facility needed to improve attendance among floor employees. Snowfly’s Solution: Via Snowfly’s internet-based incentive system, the organization automatically rewarded eligible employees 8 Snowfly Game Tokens when they achieved perfect attendance over a two-week period. When employees earned Game Tokens, they earned the opportunity to play a quick game. … Read More

Measure. Reward. Repeat.

Darrin BriggsEfficiency, Employee Incentives Advice, Employee Incentives Research, Gamification, Incentive Program Success, Incentives, Motivation, Snowfly Incentives ProgramsLeave a Comment

Where other technology vendors apply a limited interpretation to their definition of “gamification” in their tools, Snowfly continues to innovate and prove that our original application of gamification principles is the most effective at producing long-term financial benefits & results.

Individual versus Team-Based Incentives

Snowfly PosterEmployee Incentives Advice, Employee Incentives ResearchLeave a Comment

“The Effects of Incentives on Workplace Performance: A Meta-Analytic Review of Research Studies” shows that on average, a team incentive program will increase performance by 49% while individual plans increase performance by 19%.  On the surface this looks pretty straight forward, however there is a catch. Over time, team performance incentives … Read More