How to use incentive program success to reduce average call time in a call center Target Audience: Contact center agents handling inbound calls for a large utilities provider Primary Objective: Reduce average call time Background: A provider of contact center services wanted to reduce the time in which its agents were able to resolve customer … Read more
Background: A manufacturing facility needed to improve attendance among floor employees. This program can easily be used to Improve attendance in call centers. Snowfly’s Solution: Via Snowfly’s internet-based incentive system, the organization automatically rewarded eligible employees 8 Snowfly Game Tokens when they achieved perfect attendance over a two-week period. When employees earned Game Tokens, they … Read more
Where other technology vendors apply a limited interpretation to their definition of “gamification” in their tools, Snowfly continues to innovate and prove that our original application of gamification principles is the most effective at producing long-term financial benefits & results.