Month: October 2019

From the President: Who is in Customer Service?

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Snowfly Customer Service

[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]A couple of weeks ago the Snowfly President (Darrin Briggs) wrote this on LinkedIn: Anyone who believes they are not in “Customer Service” is deceiving themselves. Just like anyone who thinks that they … Read more

Speech Analytics for Collections Agencies

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Snowfly Collections Agency Process Optimization

We recognize that our speech analytics customers use speech analytics in different ways for different reasons. A sales VP would use speech analytics to increase sales, which is a metric that is too easy to track. A support (CX) VP would use speech analytics to ensure customers have a delightful experience with the company, which … Read more

Speech Analytics Is Definitely Not Transcription Services

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Snowfly Speech Analytics Is Not Transcription

This week the big Google announcement is their new phone, the Pixel 4. In this local news article they talk about one of the big features that comes with this phone, a transcription app. This is the headline to that article: “The biggest surprise of Google’s Pixel event is a transcription app. Here’s how it … Read more

Speech Analytics Integrated with Incentives, Recognition, and Gamification

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Snowfly Speech Analytics Phone

Snowfly Speech Analytics is a powerful, exciting offering that delivers an insight into your sales, support, and onboarding, and any other calls that you should monitor. If your sales organization wants to increase sales, from .5% to 50%, what will get you there? Well, a lot of things. But one thing that can impact everything … Read more

What Keeps Your Employees With You? Money? Benefits? Think Again… #retention

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Friday I read something that shocked me a little: According to our new 2020 Global Culture Report, most employees would quit their job today if offered a position at a different company with a similar role, pay and benefits. So what can we do as leaders to entice them to stay? 🤔 @hrdive #retention #hrhttps://t.co/ea4aClgSYQ … Read more

The Important Relationships Between Employee Engagement Programs (1), Employee Satisfaction (2), Employee Performance (3), and Retention (4)

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Snowfly Employee Engagement Programs

Snowfly specializing in delivering employee engagement programs that work! When I worked in thought leadership at an HRIS software company last year I had the unique privilege of working with Rusty Lindquist, one of my favorite HR thought leaders and one of the two best bosses I’ve ever had. Rusty had put more critical thinking … Read more