According to this article on The Motley Fool, almost one in five of everyone in your company is looking to work somewhere else: 3 Reasons Workers Are Quitting Their Jobs — and What to Do About It Think about it… you are sitting in a meeting with four other people, and everything is going well. … Read more
Leading a company, or an organization, can be quite lonely. Years ago I was promoted to general manager. I wasn’t president of my organization for some petty political reasons, but that was okay. I had the job, and I would prove I could do it, then we would talk about title later. I was effectively … Read more
Snowfly was founded in 1999. The premise of Snowfly, based on years of research and design, was to help managers improve performance and satisfaction in the workplace. This was before employee performance and employee satisfaction were as big a deal as they are now. The role of managers was to optimize… value, processes, systems, speed … Read more
Last week I had the opportunity to call the Worst Call Center In The World ™. This was my second call to this call center. It is the warranty arm of my local massive furniture store. I love the store, and feel like I get excellent service when I go in. But the first time … Read more