Rich Company Poor Company

This is about two companies… one rich, the other poor. The poor company buys things that lose value very quickly, and do not generate any revenue or goodwill. In times of feast, the poor company spends quickly on parties and dinners and lunches, but only for certain people (the “in” crowd). They spend because that’s … Read more

Why Collections Employees Leave Every 90 Days

Snowfly Call Center Agents Culture

I was listening to a Dave Ramsey call (on Youtube) this week and heard him say the average tenure of a collections agent at a collections agency is 90 days. If you are in the debt collections industry I’m guessing you don’t really like Dave Ramsey. Much of his advice with regard to collectors is … Read more

Variable Pay and Real-time Incentives With Snowfly

Snowfly Variable Pay Incentive Management Debit Card

Let’s shift gears from gamification, peer recognition, manager recognition, and some of the other things we’ve been blogging about. It’s time to talk about money! Cold, hard cash. Or something like that. Incentives. Variable Pay. Not payroll, but just about any other way to reward, with money, your employees. Incentives is a bit of a … Read more