Month: November 2022

4 Things You Need to Know about Automated Quality Management (AQM) for Call Centers

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Automated Quality Management (AQM) for Call Centers robot

Automated Quality Management (AQM) for call centers might be a controversial topic. How will AQM impact roles, processes, and systems in call centers today? And, will this automation really work, or is it just an attempt to add technology where technology can’t really do the job (yet)? Snowfly has an Automated Quality Management (AQM) for … Read more

How State National Companies does Employee Engagement (10 page whitepaper)

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State National Companies does employee engagement with Snowfly. We want to show you how, what tools they use, and what they think. In this whitepaper we show you how State National Companies does employee engagement, incentives, and analytics. The success of their program has a lot to do with how Snowfly does gamification, which underlies … Read more