Month: December 2025

As we wrap up 2025, it’s time to think about how to go into 2026 with a bang. What are you going to get, make, create, conceptualize, and optimize for 2026? If you work in a contact center, this is a great time to reevaluate what tools worked well for you and what tools you … Read more

In 2018 I took a really cool job. I was perfect for the job. My boss, though, was more perfect. He had more skills, more vision, and better execution than I would have. After a few weeks I found myself in the parking lot, before working, wondering why I was there. This was my first … Read more