Human QA. Supercharged.
QA Accelerator (Manual QA) helps speed up manual quality assurance workflows for contact centers, back office teams, data accuracy programs, and workflow verification. Improve your existing QA process by as much as 40% with searchable transcripts, faster scorecard reviews, and more consistent evaluations across your organization. It is built for teams that want better QA coverage and coaching speed without jumping straight to fully automated scoring.
Use QA Accelerator to review calls faster, reduce reviewer effort by as much as 40%, improve reviewer and team consistency, and turn quality findings into actionable coaching. QA Accelerator is also included in both Aii and AQM to support back office QA and custom workflow verification for teams that want to expand into broader QA capabilities over time.
Modern Manual Quality Assurance for Contact Centers
QA Accelerator modernizes manual quality assurance with purpose-built workflows and guardrails that help teams review up to 40% more calls per QA analyst while improving scoring consistency and calibration. Legacy QA tools often slow review throughput, increase rework, and make it harder to coach agents quickly.
Built on your existing scorecards and KPIs, QA Accelerator is cost-effective, easy to modify, fast to deploy, and designed to complement future AQM adoption. Integrated dashboards, reporting, and coaching visibility help supervisors turn manual reviews into action.
Up to 40% More Reviews
Help each QA analyst review more calls without sacrificing consistency or accuracy.
Built on Your Scorecards
Use your own scorecards and KPIs with workflows that are easy to adjust as your QA program evolves.
Dashboards, Coaching & Calibration
Track manually graded calls, compare reviewer scoring, and verify coaching activity in one place.
Manually Graded Calls Dashboard for QA Accelerator
Visualize reviewed calls, compare supervisor and QA scoring, and confirm coaching activity with one dashboard view.
