Automated QA at Scale.
Snowfly Automated Quality Monitoring (AQM) helps contact centers monitor quality, compliance, and customer interactions at scale using speech analytics, AI, custom scorecards, and real-time alerts. It is built for teams that need broader visibility, faster issue detection, and more consistent quality oversight than manual QA alone can provide.
Use AQM to score up to 100% of calls or apply statistically valid sampling, surface compliance and coaching risks faster, discover trends across conversations, and turn QA data into action with dashboards, alerts, and built-in feedback workflows. AQM goes beyond manual review and beyond insight-only discovery to deliver scalable, automated quality monitoring for modern contact centers.
Automated Quality Monitoring for Modern Contact Centers
AQM helps contact centers move beyond slow, reactive QA by automating quality monitoring across far more interactions. Instead of relying only on small manual samples, teams can monitor up to 100% of calls or use statistically valid sampling to detect compliance issues, coaching opportunities, and customer experience risks faster.
Built on custom scorecards, speech analytics, AI, alerts, dashboards, and coaching workflows, Snowfly AQM gives quality leaders scalable oversight without losing flexibility. It is designed for teams that need accurate call scoring, deeper visibility into trends, and faster action across quality, compliance, and operations.
100% Coverage or Smart Sampling
Score up to 100% of calls or save money and use statistically valid sampling to expand QA visibility far beyond manual review..
Real-Time Alerts & Discovery
Detect compliance risks, quality failures, and emerging conversation trends faster with alerts, topic discovery, sentiment analysis, and predictive insights.
Dashboards, Reporting & Coaching
Turn automated scoring into agent and CX improvement with QA dashboards, reporting suites, and built-in coaching and feedback workflows for scalable oversight.
Program Overview Dashboard for Automated Quality Monitoring
See your AQM program at a glance with dashboard views built for quality leaders, compliance teams, and operations managers. Track trends across up to 13 months of data, monitor scoring activity, identify emerging risks, and turn automated quality signals into faster decisions with reporting, alerts, and drill-down visibility.
