I’ve written about how impactful Speech Analytics are for a sales organization. The ability for every level of sales management to know what is being said on calls, what isn’t being said, why certain sales professionals are successful while others just can’t seem to close a deal, that is seriously good information. Sales leaders and … Read more
Imagine your best worker, worth their weight in gold, sends you an email with a 2-week resignation notice. You might feel sad. Or you might be devastated. If you relied on that person to do your best work, to know everything about your customers and prospects and products and the industry, you would be absolutely … Read more
Microsoft announced it is going to acquire Nuance Communications for a massive $16B. That is: $16,000,000,000.00. That is a lot of dollars! This is really, really good news for the entirety of the voice analytics (also known as speech analytics) market. Snowfly has an awesome voice analytics product… if you are looking at how to … Read more
AI is such an interesting idea. Artificial intelligence. According to some, in a few years artificial intelligence will be smarter than humans. More capable, even empathetic. Others feel like it’s too much into the science fiction realm, and hope we don’t get completely replaced by computers. The truth is, AI is here. You probably interacted … Read more
Collections agencies don’t seem to get a break. I don’t think I’ve ever read an article talking about the good that collections agencies does. No one has talked to me about how good they are for society, or consumers, etc. I think collections is an important function in society. As a business owner I like … Read more
Oh yeah, now things are getting exciting. A lot of the stuff we talk about can sound like jargon, so let me do some quick definitions so we are on the same page. What is Gamification? Gamification is simply tapping into human nature to get us excited about doing things. Video game designers are, of … Read more
I was listening to a Dave Ramsey call (on Youtube) this week and heard him say the average tenure of a collections agent at a collections agency is 90 days. If you are in the debt collections industry I’m guessing you don’t really like Dave Ramsey. Much of his advice with regard to collectors is … Read more
Last week I had the opportunity to call the Worst Call Center In The World ™. This was my second call to this call center. It is the warranty arm of my local massive furniture store. I love the store, and feel like I get excellent service when I go in. But the first time … Read more
This week the big Google announcement is their new phone, the Pixel 4. In this local news article they talk about one of the big features that comes with this phone, a transcription app. This is the headline to that article: “The biggest surprise of Google’s Pixel event is a transcription app. Here’s how it … Read more
Snowfly Speech Analytics is a powerful, exciting offering that delivers an insight into your sales, support, and onboarding, and any other calls that you should monitor. If your sales organization wants to increase sales, from .5% to 50%, what will get you there? Well, a lot of things. But one thing that can impact everything … Read more