Call Quality Improvement

Incentive Program Success: Call Center Improves Call Quality

Tyler Mitchell Incentive Program Success, Incentives 0 Comments

Target Audience: Inbound Contact Center Agents Primary Objective: Improve the Customer Experience Background: A provider of contact center services wanted to improve the quality in which it’s agents handled inbound calls for one of its major clients, a large provider of health insurance plans. The contact center’s pre-established method for …

Snowfly Game Driven Incentives Improve Attendance

Tyler Mitchell Incentives 0 Comments

Background:A manufacturing facility needed to improve attendance among floor employees. Snowfly’s Solution: Via Snowfly’s internet-based incentive system, the organization automatically rewarded eligible employees 8 Snowfly Game Tokens when they achieved perfect attendance over a two-week period. When employees earned Game Tokens, they earned the opportunity to play a quick game. …

Measure. Reward. Repeat.

Darrin Briggs Efficiency, Employee Incentives Advice, Employee Incentives Research, Gamification, Incentive Program Success, Incentives, Motivation, Snowfly Incentives Programs 0 Comments

Where other technology vendors apply a limited interpretation to their definition of “gamification” in their tools, Snowfly continues to innovate and prove that our original application of gamification principles is the most effective at producing long-term financial benefits & results.

Individual versus Team-Based Incentives

Tyler Mitchell Employee Incentives Advice, Employee Incentives Research 0 Comments

“The Effects of Incentives on Workplace Performance: A Meta-Analytic Review of Research Studies” shows that on average, a team incentive program will increase performance by 49% while individual plans increase performance by 19%.  On the surface this looks pretty straight forward, however there is a catch. Over time, team performance incentives …