SUCCESS: Improving Sales in a Restaurant Environment

Tyler Mitchell Case Study, Incentive Program Success, Incentives, Restaurant Incentives and Recognition 0 Comments

In July of 2010, the management team of the Silver Grill Cafe located in Fort Collins, Colorado implemented a Snowfly gamification-based employee incentive program with the expectation that it would motivate participating wait staff to sell more of specific menu items (Wikipedia defines gamification as “the use of game design …

Incentive Program Success: Call Center Reduces Agent Average Handle Time

Tyler Mitchell Case Study, Incentive Program Success, Incentives 0 Comments

Target Audience: Contact center agents handling inbound calls for a large utilities provider Primary Objective: Reduce average call time Background: A provider of contact center services wanted to reduce the time in which its agents were able to resolve customer issues without compromising the quality in which these issues were …