Ah, so many books are written about the journey you, your team, or your organization could make to go from Average to Exceptional. One of my all-time favorite books is Good to Great, which is a thought-provoking must-read.
This morning I’m not thinking about the journey you take, rather, I’m thinking about the characteristics of average [leaders/people/organizations/teams/etc.] and the characteristics of exceptional [leaders/people/organizations/teams/etc.].
I’m thinking about the customer service experiences I’ve had with a certain cell provider who only gives you access to their customer support through an internal chat, and it usually takes a couple of hours to get to a human. What an inconvenient pain.
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