Case Study

Success! A Large Call Center Improves Customer Satisfaction

By October 16, 2016 No Comments

call centers can improve customer satisfaction with motivational games for employeesA U.S. based call center who handled calls for an international, high-profile retail client was looking for something “outside the box” to increase customer satisfaction, so it approached Snowfly. This call center tasked Snowfly with developing, implementing, and supporting a cutting-edge employee incentive program. Its purpose? To motivate agents to better handle calls and improve their customer satisfaction (CSAT) scores. Download PDF of Complete Article

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