Case Studies

Success! A Large Call Center Improves Customer Satisfaction

By October 16, 2016 No Comments

call centers can improve customer satisfaction with motivational games for employeesA U.S. based call center who handled calls for an international, high-profile retail client was looking for something “outside the box” to increase customer satisfaction, so it approached Snowfly. This call center tasked Snowfly with developing, implementing, and supporting a cutting-edge employee incentive program. Its purpose? To motivate agents to better handle calls and improve their customer satisfaction (CSAT) scores. Download PDF of Complete Article



Leave a Reply

By submitting this form, you are consenting to receive marketing emails from: Snowfly Performance Incentives, 8539 S Redwood Road, West Jordan, UT, 84088, You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact