A few weeks ago, I wrote From Average to Exceptional. In that article, I said:
Exceptional happens with the right training at the right time. It happens when you have a culture where your employees feel safe and empowered. It happens when you reinforce the right behaviors while correcting the wrong behaviors. And, it happens as you hire and retain the right people while letting people who are cancerous to your culture go elsewhere. It even happens when you have the right market fit, with the right customers, and have appropriate boundaries with those customers.
I want to talk about on “the right training at the right time.”
Imagine a scenario where you are called in to your boss’s office and made aware of something you did that needs to be corrected. It was an honest mistake, something that you didn’t intentionally do, and would have done differently if you knew better. Your boss makes you aware of the gravity of the situation, and how it impacted the customer you were working with. And, because you are a “valued employee,” they are investing in some special training for you. This isn’t a punishment, rather it is an opportunity for you to grow and perform better.
To continue reading, please visit Snowfly’s LinkedIn post of this blog article.