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Employee Engagement and Analytics
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Scott Kendrick, VP of Marketing at CallMiner, wrote a fantastic article outlining why using gamification in contact centers can help drive employee productivity improvements. Scott highlights that when gamification is paired with data generating technologies, like Speech Analytics tools, the resulting metadata can be used to provide instant feedback arming contact center agents with the information they need to get better at their job each and every day. Check out the article here: Raising customer service productivity with gamification

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© 2021 Employee Engagement and Analytics.

  • Our Solutions
    • Gamification/Incentives
    • Speech Analytics
    • Recognition
    • Wellness
    • Consulting
  • About Snowfly
    • Blog
    • Case Studies
    • Research
    • White Papers
    • Our Team
    • Our Values
    • Our Why
    • Contact Us
  • Newsletter Signup
  • Demo
  • Login