Call Quality Improvement

Incentive Program Success: Call Center Improves Call Quality

Snowfly Poster Case Study, Incentive Program Success, Incentives Leave a Comment

Target Audience: Inbound Contact Center Agents Primary Objective: Improve the Customer Experience Background: A provider of contact center services wanted to improve the quality in which it’s agents handled inbound calls for one of its major clients, a large provider of health insurance plans. The contact center’s pre-established method for …