SUCCESS: Improving Sales in a Restaurant Environment

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In July of 2010, the management team of the Silver Grill Cafe located in Fort Collins, Colorado implemented a Snowfly gamification-based employee incentive program with the expectation that it would motivate participating wait staff to sell more of specific menu items (Wikipedia defines gamification as “the use of game design …

Incentive Program Success: Call Center Reduces Agent Average Handle Time

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Target Audience: Contact center agents handling inbound calls for a large utilities provider Primary Objective: Reduce average call time Background: A provider of contact center services wanted to reduce the time in which its agents were able to resolve customer issues without compromising the quality in which these issues were …

SUCCESS: Snowfly Game Driven Incentives Improve Attendance

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Background:A manufacturing facility needed to improve attendance among floor employees. Snowfly’s Solution: Via Snowfly’s internet-based incentive system, the organization automatically rewarded eligible employees 8 Snowfly Game Tokens when they achieved perfect attendance over a two-week period. When employees earned Game Tokens, they earned the opportunity to play a quick game. …

SUCCESS STORY: Regence 2006 Case Study

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In October 2006, Regence (BCBS in the Pacific NW) began their journey with Snowfly. Ten years later, Regence is still a satisfied customer and continues to benefit from their program which was featured as a Snowfly Case back in November of 2006! “In October 2006 a real-time, automated, behavioral, game-based …

SUCCESS STORY: Major Hotel Brand Call Center Case Study

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A 600 person call center for a large multi-national hotel chain needed a program that could: Reward achievement of corporate performance objectives. Provide a structure whereby managers are able to give out rewards at their own discretion based on performance levels and real-time individual achievements. Create a way in which …

Call Quality Improvement

Incentive Program Success: Call Center Improves Call Quality

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Target Audience: Inbound Contact Center Agents Primary Objective: Improve the Customer Experience Background: A provider of contact center services wanted to improve the quality in which it’s agents handled inbound calls for one of its major clients, a large provider of health insurance plans. The contact center’s pre-established method for …