Video Testimonial: A Senior Vice President and General Manager of talks about the positive impact that their Snowfly-Facilitated Incentive Program has had on their business and how important it has become to their employees.
In July of 2010, the management team of the Silver Grill Cafe located in Fort Collins, Colorado implemented a Snowfly gamification-based employee incentive program with the expectation that it would motivate participating wait staff to sell more of specific menu items (Wikipedia defines gamification as “the use of game design … Read More
Target Audience: Contact center agents handling inbound calls for a large utilities provider Primary Objective: Reduce average call time Background: A provider of contact center services wanted to reduce the time in which its agents were able to resolve customer issues without compromising the quality in which these issues were … Read More
Background:A manufacturing facility needed to improve attendance among floor employees. Snowfly’s Solution: Via Snowfly’s internet-based incentive system, the organization automatically rewarded eligible employees 8 Snowfly Game Tokens when they achieved perfect attendance over a two-week period. When employees earned Game Tokens, they earned the opportunity to play a quick game. … Read More
A 600 person call center for a large multi-national hotel chain needed a program that could: Reward achievement of corporate performance objectives. Provide a structure whereby managers are able to give out rewards at their own discretion based on performance levels and real-time individual achievements. Create a way in which … Read More
Target Audience: Inbound Contact Center Agents Primary Objective: Improve the Customer Experience Background: A provider of contact center services wanted to improve the quality in which it’s agents handled inbound calls for one of its major clients, a large provider of health insurance plans. The contact center’s pre-established method for … Read More