Call Quality Improvement

Incentive Program Success: Call Center Improves Call Quality

Tyler Mitchell Incentive Program Success, Incentives 0 Comments

Target Audience: Inbound Contact Center Agents Primary Objective: Improve the Customer Experience Background: A provider of contact center services wanted to improve the quality in which it’s agents handled inbound calls for one of its major clients, a large provider of health insurance plans. The contact center’s pre-established method for …

Snowfly Game Driven Incentives Improve Attendance

Tyler Mitchell Incentives 0 Comments

Background:A manufacturing facility needed to improve attendance among floor employees. Snowfly’s Solution: Via Snowfly’s internet-based incentive system, the organization automatically rewarded eligible employees 8 Snowfly Game Tokens when they achieved perfect attendance over a two-week period. When employees earned Game Tokens, they earned the opportunity to play a quick game. …

Measure. Reward. Repeat.

Darrin Briggs Efficiency, Employee Incentives Advice, Employee Incentives Research, Gamification, Incentive Program Success, Incentives, Motivation, Snowfly Incentives Programs 0 Comments

Where other technology vendors apply a limited interpretation to their definition of “gamification” in their tools, Snowfly continues to innovate and prove that our original application of gamification principles is the most effective at producing long-term financial benefits & results.

The Incentive You Can’t Count On…

Tyler Mitchell Articles, Blog, Efficiency, Employee Incentives Research, Gamification, Incentive Program Success, Incentives, Snowfly Incentives Programs 0 Comments

Incentive programs should be designed to achieve a company’s objectives, reward the participant and get the most from the program budget. Research shows that variable rewards drive greater program engagement, increase motivation, and improve emotional response to being rewarded. Every incentive program should be specific and individual to your company. Your culture, your history, your product, your market and your services all play an important role in how you design your incentive program.