Voice Analytics is Snowfly’s product that allows you to process and analyze the calls that your sales and customer support teams have. Sounds nosy, doesn’t it?
It is, and for good reason.
The bottom line is you can only have better sales calls if you know what is in your sales calls right now. We can tell you that, down to the sales agent.
As for customer service, if you have ever had a poor customer experience and thought “I hope my team never does that!”, we’re with you.
This product is designed for organizations that are already monitoring and recording inbound and outbound calls. Instead of paying for trainers and coaches who can, at best, listen to a small percentage of your calls, we can provide you insight and analysis on 100% of all calls, and flag the calls that need action.
We identify trends that will help you know how to adjust your training, or with whom you need to work with. We can identify compliance issues so you can train bad practices out of your team.
Without a this level of monitiroing you are just guessing at how you can get better, or how you can avoid illegal infringements. Let us be your partner to help you move the needle on sales and the customer experience.
But wait! It gets better!
Of course we designed Snowfly Voice Analytics to work seamlessly with Snowfly Incentives. Want to know how and when to recognize and reward key team members? You can set up triggers in Voice Analytics that talk to Snowfly Incentives. Your team will get used to getting immediate positive feedback for things they are doing well, which should lead to more positive actions.
Voice Analytics is powerful. The feedback loop between Snowfly Voice Analytics and Snowfly Incentives helps reinforce a culture where your employees want to work. This creates an environment where they want to be engaged. Employee satisfaction increases because they get immediate positive reinforcement. And that has a real impact on employee performance, which should result in measurable results.
What are you waiting for? Let’s jump on a demo so you can see how this works.