Success! A Large Call Center Improves Customer Satisfaction

Darrin BriggsCase StudyLeave a Comment

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call centers can improve customer satisfaction with motivational games for employeesA U.S. based call center who handled calls for an international, high-profile retail client was looking for something “outside the box” to increase customer satisfaction, so it approached Snowfly. This call center tasked Snowfly with developing, implementing, and supporting a cutting-edge employee incentive program. Its purpose? To motivate agents to better handle calls and improve their customer satisfaction (CSAT) scores. Download PDF of Complete Article

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