I recently came across the transcript of an interview with Snowfly Founder, Dr. Brooks Mitchell on the subject of workforce optimization in contact center environments. It’s from 5 years ago, but everything he discusses is still 100% accurate when it comes to improve peroformance, morale and reduce turnover with employee incentives. You can read the interview posted at http://www.contactcenterworld.com.
Interview with Snowfly Founder: Dr, Brooks Mitchell
