Employee Incentives Advice

Interview with Snowfly Founder: Dr, Brooks Mitchell

By September 15, 2010 February 25th, 2022 No Comments

I recently came across the transcript of an interview with Snowfly Founder, Dr. Brooks Mitchell on the subject of workforce optimization in contact center environments. It’s from 5 years ago, but everything he discusses is still 100% accurate when it comes to improve peroformance, morale and reduce turnover with employee incentives.  You can read the interview posted at http://www.contactcenterworld.com. 

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