Raising Customer Service Productivity With Gamification – By Scott Kendrick, VP of Marketing, CallMiner

Darrin BriggsArticles, Employee Incentives Advice, Employee Recognition, GamificationLeave a Comment

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Scott Kendrick, VP of Marketing at CallMiner, wrote a fantastic article outlining why using gamification in contact centers can help drive employee productivity improvements. Scott highlights that when gamification is paired with data generating technologies, like Speech Analytics tools, the resulting metadata can be used to provide instant feedback arming contact center agents with the information they need to get better at their job each and every day.

Check out the article here: Raising customer service productivity with gamification

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